Help
Support
Tell us what went wrong and we will help. Most answers are below.
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For a problem, a question, a refund or a privacy request:
Write from the address you use to sign in to Wispra. Never send a password, an API key or a recording.
Bug reports and ideas can also go to the public issue tracker on GitHub; do not post your email address, recordings or keys there.
It helps to say which app you use (desktop or phone), its version, and what you did just before the problem. Release notes and downloads are at Updates and GitHub.
Common questions
Wispra does not hear me. What do I check?
Wispra can only record when the system lets it use the microphone. On Windows, open Settings → Privacy & security → Microphone and allow desktop apps. On a Mac, open System Settings → Privacy & Security → Microphone and turn Wispra on. On iPhone, open Settings → Wispra and turn on Microphone.
Then check that the right microphone is the system default, and press the hotkey (or the microphone button) again. If a recording ever fails, Wispra keeps it so you can try again from History.
How do I set up the Wispra keyboard on iPhone?
Open Settings → General → Keyboard → Keyboards → Add New Keyboard and pick Wispra. Then tap Wispra in that list and turn on Allow Full Access. The app’s setup screen shows the same steps.
In any text field, hold the globe key and choose Wispra, then tap the microphone key and speak.
Why does the keyboard ask for Full Access? Does it read what I type?
iPhone requires Full Access for the Wispra keyboard to receive the words the Wispra app hands to it. Typing letters works without it. The keyboard keeps no record of what you type and sends none of it anywhere. Only what you say after tapping the microphone is sent to Wispra Cloud, to turn it into text.
What is Wispra Cloud, and do I need it?
Wispra Cloud lets you use Wispra without your own API key: you sign in, and transcription and AI text go through Wispra’s server to Groq. The phone app always uses it. On the desktop you can instead paste your own Groq key in Settings → Account, and then audio goes straight from your computer to Groq.
Wispra’s server does not store your audio or text. See the Privacy Policy for the details.
I reached a limit. What happens, and when does it reset?
The Free plan includes 30 minutes of transcription and 300,000 AI tokens a month; Pro has unlimited transcription and 5,000,000 AI tokens. They reset on the 1st of each month (UTC). Wispra shows how much you used and when it resets.
When the AI allowance runs out, dictation still works: your words are typed without the AI cleanup. With your own key these limits do not apply.
How do I delete my dictations and notes?
In the app, open History, then delete one entry or clear all of it. When you are signed in this also removes the copy in your account and on your other devices. It cannot be undone.
How do I delete my account?
Follow the steps on the Delete your account page. It lists what is removed, what is kept and for how long.
How do I connect an AI assistant, and how do I cut it off?
In the app’s Connections page you can create a private link and paste it into an assistant that supports MCP, such as ChatGPT or Claude. It reads your synced data, read-only. Replace or revoke the link on the same page and the old one stops working at once.
Which languages does Wispra understand, and where do I get the app?
More than 95 languages, detected automatically. You can fix one in Settings. Wispra runs on Windows and macOS, and there is a phone app with its own keyboard. Downloads and release notes are on the Updates page and on GitHub.