Delete your Wispra account

Delete it in the app

The Delete account button comes to the Account page of the Wispra phone app in its next update. Until your app shows it, ask by email below. The desktop app does not have the button.

1. Open the Account tab, scroll to the end and tap Delete account.
2. Read what will be deleted, then type DELETE to confirm. Only the account you are signed in to can be deleted this way, never anyone else’s.
3. On Pro, the app first reminds you that deleting the account does not cancel your subscription at Polar. Cancel it with the link in your Polar receipt email so you are not billed again.
4. Your account and everything under What is deleted are removed at once, and the app signs you out.

Ask for deletion by email

1. Cancel Pro first if you have it, so you are not billed again. Use the link in your Polar receipt email. Deleting a Wispra account does not by itself cancel a subscription at Polar.
2. Email support@timio.vn from the address you use to sign in to Wispra, so we can match it to your account. Say “delete my account”. Never send a password, an API key or a recording.
3. We confirm it is you by replying to that address, then delete the account. We aim to finish within 30 days of confirming, and we tell you when it is done.

What is deleted

When your account is deleted, Wispra removes:

• your account itself: email address and user ID
• your plan (Free or Pro) and the Polar subscription it is linked to
• the seconds of audio you transcribed through Wispra Cloud each month
• the AI tokens you used through Wispra Cloud each month
• how many requests you sent in the current minute and day
• dictations and notes copied to your account
• the ids of entries you deleted, so a deletion reaches your other devices
• meetings copied to your account: title, summary, transcript and what the AI made from it
• learned words copied to your account
• your custom vocabulary copied to your account
• the fingerprint (hash) of your AI assistant link, when it was made, last used and when it expires

These are all the places Wispra Cloud keeps anything about you. Audio and text you sent through Wispra Cloud for transcription or AI were never stored there.

What is not deleted

• Data on your own devices. History, notes, meetings and recordings in the apps stay on your computer or phone until you delete them or uninstall the app. Deleting your account does not reach into your devices.
• Payment records at Polar. Polar keeps its own records of what you paid, under its terms and the tax and accounting rules it follows. Wispra cannot delete them for you.
• What Groq received. Audio and text you sent for processing were handled by Groq under its own privacy policy; Wispra has no copy to delete.
• Routine technical records. Our hosting provider’s request logs hold no audio, text or user ID, and expire on its own schedule. Our database provider may keep routine backups for a limited time; they are not used to bring a deleted account back.
• Public posts. Anything you posted in a public GitHub issue stays there until you remove it.

What you can delete yourself

You do not need to delete the account to remove some data:

• Dictations and notes: delete an entry in History or clear it all. Signed in, this removes the copy in your account and on every device.
• The AI assistant link: revoke it on the Connections page. It stops working at once.
• Sync: turn it off in the desktop app. This stops new copies; what is already in your account stays until you delete it or the account.
• Meetings in your account cannot be removed one by one yet: they go when the account is deleted.

Read how data is handled in the Privacy Policy, or find answers on Support.